Frequently Asked Questions (FAQ)

How do I place an order?

Typically, you add items to your cart and proceed to checkout where you enter your shipping and payment information.

How long does delivery take?

Delivery times vary depending on location and delivery method. Standard delivery usually takes 3-7 working days.

Can I pay COD?

Yes, you can pay by cash on delivery, but some additional fees may apply.

What payment methods are accepted?

We accept credit/debit cards and bank transfers.

Is it safe to shop on your website?

Secure sites use SSL encryption and trusted payment gateways. Look for "https://" and security badges.

Can I use a promo code or coupon?

Yes, usually at checkout time. Only one code per order can be applied.

What is your return policy?

We offer a 14-day return period for unused items in original packaging.

Do I need an account to order?

We allow guest payment, but creating an account allows you to easily track orders and manage returns.

Can I pick up my order directly from the store or warehouse?

Yes, absolutely! You are welcome to pick up your order from our showroom. Just let us know when you plan to come and we'll get everything ready for you.

How do I contact customer service?

You can contact us by email or phone.

Not finding your answer? Contact us